Privacy Policy

Welcome to the mrGreen UK Privacy Policy. This document explains how mrGreen UK (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you access or use our website and services at mr-green.uk. By using our services, you agree to the terms described below. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

The data controller responsible for your personal data is mrGreen UK, registered at 1 Great Tower Street, London, EC3R 5AA, United Kingdom. For any privacy-related enquiries or to exercise your data protection rights, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following categories of personal data to provide you with our services and comply with legal obligations:

  • Full name
  • Contact details including email address, telephone number, and postal address
  • Date of birth and gender
  • Account registration and profile information
  • Payment and transaction details (deposits, withdrawals, payment methods)
  • Identity verification documents (e.g., passport, driver’s licence)
  • Device information including IP address, browser type, and technical data
  • Usage data such as login times, game history, and location data where permitted
  • Communications with customer support or via marketing channels
  • Special category data (e.g., health information) only if voluntarily provided for responsible gambling purposes
  • Data obtained from third-party sources such as fraud prevention agencies and regulatory bodies

3. How We Use Your Data

Your personal data is processed for the following purposes:

  • To create, maintain, and manage your account
  • To verify your identity and age in compliance with UK Gambling Commission regulations
  • To process financial transactions securely and prevent fraud
  • To comply with legal and regulatory obligations, including anti-money laundering and safer gambling requirements
  • To communicate important updates regarding your account or our services
  • To administer promotions, bonuses, and competitions you participate in
  • To deliver marketing communications, where you have provided consent
  • To personalise your experience and tailor offers and content
  • To analyse and improve our services, website functionality, and security
  • To detect and prevent fraudulent or suspicious activity

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. The legal bases include:

  • Your consent, where applicable (e.g., marketing communications)
  • Performance of a contract between you and mrGreen UK
  • Compliance with legal obligations
  • Our legitimate interests, such as fraud prevention and service improvement, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to comply with legal and regulatory requirements. Typically, this means your data is kept for up to five years after account closure or last activity. Certain data may be retained longer if required for ongoing investigations, self-exclusion periods, or legal claims.

6. Marketing Communications

We may send you marketing communications about our products, services, and promotions only if you have given your explicit consent. You can manage your marketing preferences or unsubscribe at any time via your account settings or by following the unsubscribe link in any marketing email.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, including:

  • Enabling essential website functions and security
  • Remembering your preferences and login details
  • Analysing website performance and usage
  • Delivering personalised advertising and offers

You can manage or disable cookies via your browser settings; however, disabling essential cookies may affect the functionality of our site.

8. Sharing and Transferring Your Data

We may share your personal data with:

  • Service providers such as payment processors, software vendors, and customer support partners
  • Regulatory authorities including the UK Gambling Commission and law enforcement agencies
  • Fraud prevention and identity verification agencies
  • Companies within the mrGreen corporate group
  • Third parties authorised by you

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

9. Data Security

We implement robust technical, physical, and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include encryption, secure servers, access controls, and regular security audits.

10. Your Data Protection Rights

Under UK data protection laws, you have the following rights regarding your personal data:

  • The right to be informed about how your data is used
  • The right of access to your personal data
  • The right to rectify inaccurate or incomplete data
  • The right to erasure (“right to be forgotten”) in certain circumstances
  • The right to restrict or object to processing in specific cases
  • The right to data portability
  • The right to withdraw consent at any time without affecting the lawfulness of prior processing
  • The right not to be subject to automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond within the statutory timeframes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page regularly. Continued use of our services following any changes constitutes your acceptance of the updated policy.

12. Complaints

If you have concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

13. Responsible Gambling

At mrGreen UK, we are committed to promoting responsible gambling. If you feel that gambling is affecting your wellbeing, please seek help and support from recognised organisations such as BeGambleAware.

Last updated: October 2024