Responsible Gaming at mrGreen UK

At mrGreen UK, your well-being is our highest priority. We believe gambling should be a fun and entertaining activity, but we also recognise that it can sometimes lead to problems for a small number of players. As a licensed operator regulated by the UK Gambling Commission, we are fully committed to promoting responsible gaming and providing you with the tools and support necessary to keep your gambling safe and under control.

Our Commitment to You

We operate under the strict guidelines of the UK Gambling Commission, ensuring that all our practices comply with the UK Gambling Commission regulations. Our goal is to create a safe environment where you can enjoy gaming responsibly, with access to practical tools and professional support whenever needed.

Tools to Help You Stay in Control

At mrGreen UK, we offer a comprehensive suite of responsible gaming features designed to empower you to manage your play effectively:

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account to control your spending.
  • Wager and Loss Limits: Define how much you want to stake or lose within a set period to prevent overspending.
  • Session Time Limits: Choose how long you want to play in a single session and receive reminders when your time is up.
  • Reality Checks: Receive regular notifications during your gaming sessions to stay aware of the time and money spent.
  • Self-Exclusion: Temporarily exclude yourself from playing for periods ranging from 24 hours up to six months or longer if necessary.
  • Permanent Account Closure: Request permanent closure of your account if you decide to stop gambling altogether.

Recognising the Warning Signs

Gambling should always be an enjoyable pastime. However, if you notice any of the following signs, it may indicate that your gambling behaviour is becoming problematic:

  • Gambling to recover previous losses (chasing losses)
  • Borrowing money or selling possessions to gamble
  • Spending more time or money than intended
  • Neglecting work, education, or family responsibilities
  • Experiencing arguments or conflicts related to gambling
  • Using money needed for essential living expenses
  • Constantly thinking about gambling or planning the next session

If you recognise any of these behaviours in yourself or someone you care about, we encourage you to take immediate steps to seek help.

Tips for Safer Gambling

To maintain a healthy relationship with gambling, please consider the following guidelines:

  • Set a budget before you start playing and stick to it.
  • Treat gambling as entertainment, not a way to make money.
  • Avoid chasing losses or trying to win back money you have lost.
  • Never gamble with money you cannot afford to lose.
  • Take regular breaks and avoid long gaming sessions.
  • Balance gambling with other social activities and interests.
  • Do not gamble when feeling stressed, upset, or under the influence of alcohol or drugs.
  • Use only disposable income, never money needed for essentials such as rent, bills, or food.

Self-Assessment and Support

If you are unsure about your gambling habits, we encourage you to complete our anonymous self-assessment quiz available within your mrGreen account. This tool helps you evaluate your behaviour and identify potential risks.

For personalised advice and support, our dedicated Responsible Gambling Team is available 24/7 via [email protected] or through our Live Chat service on the website. We are here to assist you with any concerns or questions you may have.

Managing Access: Self-Exclusion and Account Closure

You can take control of your gambling activity by utilising the following options:

  • Short-Term Self-Exclusion: Temporarily block access to your account for a minimum of 24 hours up to six months.
  • Permanent Self-Exclusion or Account Closure: Contact our support team to request permanent exclusion or closure of your account.
  • Withdrawals: Please ensure you withdraw any remaining funds before requesting account closure or self-exclusion.
  • Reactivation: Accounts closed for reasons other than problem gambling may be reactivated upon request, subject to a thorough review by our Responsible Gambling Team to safeguard your well-being.

Protecting Minors and Vulnerable Individuals

mrGreen UK enforces a strict policy prohibiting gambling by anyone under the age of 18. To help protect minors and vulnerable players, we employ the following measures:

  • Comprehensive age verification checks during registration.
  • Encouraging the use of parental control software such as Net Nanny or Qustodio to restrict access to gambling sites.
  • Advising customers to keep their login and payment details confidential and to log out after each session.
  • Disabling password auto-fill features on shared devices.

For further information on child online safety, please visit the Better Internet for Kids website.

External Support Organisations

If you or someone you know is experiencing difficulties with gambling, professional help is available. We recommend contacting one or more of the following trusted organisations:

Our Responsible Gambling Team is also available for confidential advice and support at any time via [email protected] or Live Chat.

Contact Us

If you have any questions about our responsible gaming policies or need assistance, please do not hesitate to get in touch with us. You can reach our Responsible Gambling Team by email at [email protected] or via Live Chat on the mr-green.uk website.

Remember: Gambling should always be fun and controlled. Play responsibly, stay in control, and seek help whenever you need it. We are here to support you every step of the way.