Terms and Conditions of Use

Last Updated: 27 June 2025

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your access to and use of the mrGreen website located at mr-green.uk (the “Website”), operated by Mr Green Limited (“we”, “us”, “our”).

1.2 By registering an account or using any services on the Website, you confirm that you have read, understood, and accepted these Terms along with our Privacy Policy, Responsible Gambling Policy, and any other policies referenced herein.

1.3 If you do not agree with any part of these Terms, you must not use the Website or any of its services.

2. Definitions

  • Player / User / You: Any individual who registers or plays on the Website.
  • Account: Your personal profile created to access our services.
  • Games: All casino, live casino, sports betting, and other gaming products offered on the Website.
  • Operator: Mr Green Limited, the legal entity licensed to operate the Website.
  • Bonus: Any promotional incentive including free spins, bonus funds, or other rewards.

3. Eligibility and Responsible Gambling

3.1 You must be at least 18 years old or meet the minimum legal gambling age in your jurisdiction, whichever is higher, to use our services.

3.2 It is your responsibility to ensure that gambling is legal in your location before accessing or using the Website.

3.3 Employees of Mr Green Limited, its affiliates, and their immediate family members are prohibited from registering or playing.

3.4 We are committed to promoting responsible gambling. Tools such as deposit limits, wagering limits, session time controls, and self-exclusion are available to assist you in managing your play.

3.5 If you feel that gambling is becoming a problem, please contact our support team or visit GamCare for confidential advice and support.

4. Account Registration and Security

4.1 Only one Account per individual, household, IP address, or device is permitted.

4.2 You must provide accurate, complete, and current information during registration, including your full name, date of birth, address, email, and payment details.

4.3 You are responsible for maintaining the confidentiality of your login details and for all activities conducted through your Account.

4.4 We may request identity verification at any time, requiring documents such as photographic ID, proof of address, or payment method confirmation.

4.5 Providing false or misleading information may result in suspension or closure of your Account and forfeiture of winnings.

5. Deposits and Withdrawals

5.1 Deposits must be made using payment methods registered in your name.

5.2 Minimum and maximum deposit amounts apply and are detailed in the Banking section of the Website.

5.3 We do not charge fees for deposits; however, your payment provider may impose charges.

5.4 Withdrawals will, where possible, be made using the same payment method as deposits.

5.5 Withdrawal requests are subject to verification and may require submission of identification documents.

5.6 We aim to process withdrawals promptly, but delays caused by third-party payment providers are beyond our control.

5.7 If you wish to close your Account and withdraw your full balance, please contact Customer Support.

6. Inactive and Dormant Accounts

6.1 Accounts with no login activity for six consecutive months will be classified as inactive.

6.2 Inactive Accounts with a positive balance may incur a monthly administrative fee, subject to prior notification.

6.3 Accounts with zero balance may be closed after prolonged inactivity.

6.4 Dormant Accounts can be reactivated by contacting Customer Support and verifying your identity.

7. Conduct and Fair Play

7.1 You agree to use the Website lawfully and fairly, refraining from any fraudulent, collusive, or manipulative behaviour.

7.2 Prohibited conduct includes but is not limited to:

  • Using bots, scripts, or automated tools;
  • Cheating or exploiting software glitches;
  • Operating multiple Accounts;
  • Using VPNs or proxies to bypass geographic restrictions;
  • Money laundering or other illegal activities.

7.3 We reserve the right to suspend or close Accounts and withhold winnings if misconduct is suspected.

8. Bonuses and Promotions

8.1 All bonuses and promotions are subject to specific terms and wagering requirements posted on the Promotions page.

8.2 Abuse of bonuses, including multiple Account usage or collusion, will result in cancellation of bonuses and forfeiture of winnings.

8.3 Bonuses may have expiry dates and be restricted to certain Games.

8.4 We reserve the right to amend or withdraw promotions at any time without prior notice.

9. Game Integrity and Technical Issues

9.1 All Games are provided by certified suppliers and use Random Number Generators (RNGs) to ensure fairness.

9.2 We may void bets or winnings arising from technical malfunctions, errors, or breaches of these Terms.

9.3 We do not guarantee uninterrupted access to the Website and are not liable for service interruptions.

10. Limitation of Liability

10.1 We accept no liability for any loss or damage arising from your use of the Website, including technical failures, delays, or errors.

10.2 You participate at your own risk, and our liability is limited to the amount of your most recent deposit.

10.3 We are not responsible for the content or security of any third-party websites linked from our Website.

11. Privacy and Data Protection

11.1 We process your personal data in accordance with our Privacy Policy and applicable UK data protection laws.

11.2 We implement industry-standard security measures to protect your information.

12. Intellectual Property

12.1 All content, trademarks, logos, and materials on the Website are owned by Mr Green Limited or its licensors.

12.2 You may not reproduce, distribute, or modify any content without our prior written consent.

13. Complaints and Dispute Resolution

13.1 If you have a complaint, please contact our Customer Support team for assistance.

13.2 We aim to resolve disputes fairly and promptly.

13.3 If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) service or the UK Gambling Commission.

13.4 All complaints must be submitted in writing.

14. Changes to Terms

14.1 We reserve the right to amend these Terms at any time.

14.2 Significant changes will be communicated by email or via the Website, and continued use constitutes acceptance.

14.3 It is your responsibility to review these Terms regularly.

15. Governing Law

15.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

15.2 Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

For questions, support, or to exercise your rights, please contact us:

By registering and using mrGreen UK services, you confirm that you have read, understood and agree to these Terms and Conditions.

For more information on safe gambling, visit the UK Gambling Commission at www.gamblingcommission.gov.uk.

Support for responsible gambling is also available at BeGambleAware.